My circumstances for changing my window and door were unfortunate. Window Seal West came recommended by my insurance company and the guys' service was extremely professional with things done timely. All my questions were answered and my new stuff is more efficient and better secure than what I have before. Thanks again guys!
Daryl W. Calgary, AB
I love our new French doors on the patio! The design is amazing and makes our patio feel like a little café. It took a while to find the right door, but this one is perfect! Highly recommend Window Seal West if you want great design, install and service.
Cassandra L.Calgary, AB
Quick install, done on time, these guys know what they’re talking about. Sergey is really knowledgeable and helped me make the right choice for our basement windows. Cheers!
Peter N.Calgary, AB
Replaced all the windows in my house. Best quote from Alex with some helpful advice. Crew came when scheduled and finished in one day. Windows are very nice! Had one glitch which they rectified with no issues. Highly recommend this company.
Vincent T. Calgary, AB
We hired Window Seal West to produce and install new windows and doors. We enjoyed being able to visit their showroom and see the product. The salesman Mike was helpful and knowledgeable, the estimates were done in our home immediately. The product arrived in a very timely manner. The three-man crew did an excellent job with attention to detail. The inside was finished very nicely with all the necessary trim and modellings. We were very happy with the finished product. We would highly recommend them to others.
Anton is super easy to communicate with. The installation team are fast and efficient! They always make sure keep the site as cleaning as possible. Can't wait for the winter time to come to testing our new windows!
We had 19 windows and 2 doors installed. We highly recommend Window Seal West, great products, value, installation and customer service.A friend who had a prior great experience with Vlad suggested we call Window Seal West after we met with other window companies who appeared to be more focused on sales then us the customer.We met with Anton who was amazing, extremely client centric, asked questions , made great suggestions based on his knowledge, experience and stayed involved from providing the quote to after installation. Always approachable and responded to all text msgs and/or calls. He exemplifies great customer service. The installers Pavo and Sergei were skilled and efficient, Alex, Andre and the office team inc. Polina and Leanne were very supportive and kind.We had a great experience working with Window Seal West and supporting a local business.
The sales associate MR. RAY GOLDRICH was very helpful in my making a decision. His pricing was below other companies with the same products. He was very attentive to my total needs. THE INSTALLERS also worked quite clean and removed all garbage and litter. Extra clean. I do not hesitate to recommend this company for your needs and replacement of windows.
Very glad to have Window Seal West to replace my windows, got a few quotations from different window installers, Window Seal West is one of two gave very reasonable price with quality Windows, some other installers gave outrageous quotes. Also the installers from Window Seal West paid attention to air sealing, they did a great job.
Very professional! No delays, very clear and fair estimate without any fine -print expences. Excellent customer service! The installing team did fantastic job! I would recomment to everybody, who is looking for window changing service.
The Project Manager, Anton, did an amazing job at explaining everything. He was very kind and took care of everything very well. He was on top of making sure the process went smoothly and quickly. I am very happy with this company's quality and efficiency of business.
Excellent service. Had them install upstairs windows and it has been great. Max M. was the project manager and was really good to deal with on the quoting and was always very quick to respond to my questions. Using them again for more windows in our house!
Replaced my old steel front door with custom woodgrain fiberglass door with multipoint lock and 2 side glass panels. Project Manager Vlad was easy to deal with, he explained everything promptly about product and installation process. Installation crew was friendly and hard working team. Thank you for clean and professional work. Will recommend this company.
Maxim was very professional knowledgeable and helpful initially with getting a quote and finalization of our new windows order.The follow up call was very much appreciated.We are very happy with the installation too and the quality of the windows
Max is a great Project Manager, he is very professional, collaborative and resourcefulHe advised me what should I use and how to keep my cost low with best qualityThe installers ( Pasha and Sergey) are very professional and helpfulPolina the administrator was very kind and responded very quickI highly recommend using window west seal for any windows and door installationZyad
They were very professional, courteous, and clean at their job. I was very satisfied with the finished product. The vinyl finish on the doors are very sturdy and eliminate rot from the condensation that builds up in our harsh winters. Highly recommend them! If you are looking to get windows or doors replaced give Anthony a call!
My all windows were used by window seal west Calgary. However, it’s been installed after 1 year, I found those windows are moisture inside of glass, so I requested to change all windows, and they responded me to proceed immediately. I appreciated that they really guarantee to replace it without any issue, thanks.
On Sept 28th Pavel and Sergey came to our house to install 2 windows and 2 doors. They arrived within the time frame that was given and were ready to work as soon as they showed up. They placed floor and furniture coverings through out the house and kept their work area neat and tidy throughout the day. They worked fast and efficiently and through observation it’s easy to tell they are professionals and experts in their field. They answered every question we had and were very friendly. We look forward to purchasing future windows through Window Seal West and hope to have Pavel and Sergey return for installation again.
Windows Seal West (Calgary) replaced our back door. The project manager Max and the installation crew Victor and IIya did an amazing and professional job. They answered all my questions and provided excellent customer service.I'm very pleased with the result. Highly recommend.
The entire crew was so professional, started with Max (project manager) coming over to give us a quote. Then the crew coming over and installed all our windows in one day, with cleanliness always a concern. Then the follow up phone call from Max, to see if everything was ok, including a repair for a basement window that another company installed incorrectly, Max and his crew came over and reinstalled that window and no more leaks in the basement!! Thank you to you and your crew Max
- Value for money of window units - Good!- Ease of communication with representatives - Good!- Apperance of finished product - Good!Window Seal West recently did a full window replacement on our two story home in two days with good results inside and out. A major reason for my five star review of this company is the excellent ability of the experienced install crew who could deal with the often unforseen framing challenges present in older houses in a timely and professional manner.
I highly recommend Window Seal West. We installed our windows last year. Thank you Adam introduced us tinted glass for our west facing windows which we feel more comfortable than before. Their price is reasonable and the quality is good. Their repair service is good as well. We have been well taken care. Once I found our basement ceiling with water stain which may be caused by our new window installation. I have their repair team to come and check. Finally it is not caused by the window. We thank you for their advice and service.I would use them again. Thank you, Window Seal West.
Pavel and Sergey installed a window in my basement, in the darkest corner of the house. Now it became my favourite spot to be in. The window lighted up the space and adds a million dollar look to my basement.The service I've got from this company is worth every penny. Pavel and Sergei are qualified professionals. They are not only technically gifted but also have a great eye for what works in the space . They helped with the choice of the window, finish, fittings, size, color, etc..Pavel and Sergei possess not only the skill and technique of installing windows, but also a sense of artistic taste, design, and symmetry.The price for the service was a pleasant surprise for me!Thank you Pavel and Sergey. I wish prosperity to your business.Olga Baunok, RNRed Deer. AB
Highly suggest going with this company! They accommodated all the things I changed my mind on after the initial order and installation had begun. Very friendly and not afraid to work in bad weather and around your schedule.
Thank you to Alex and Victor for installing my three windows. Once again the job was done perfectly. This is the forth time I have used Window Seal West. I have recommended them to serval friends. A very happy client. Just had my garage windows done and one bedroom. Once again a superb job all around. Thanks!
I needed 16 windows and 3 doors for a renovation, i needed the windows quickly. Max not only gave me an amazing price, he guaranteed the windows will be done in a month, and he delivered!! Everyone else was saying 10 weeks,but Max went the extra mile to make sure I got my windows in a timely manner. The installers were great, completed the work within 3 days and left the place spotless. Will be using this company again for future projects. Amazing service !!
We have just got our new windows. Overall it was a very positive experience, starting with a sales guy Anton who explained everything clearly, as well as being very detailed about the product and service we have eventually received. In our plans to reno the rest of the house with this company next year. Thank you!
Windows Seal West (Calgary) did a complete main floor replacement of our windows. They installed Triple Glazed windows of excellent quality manufactured right here in Calgary. The sales staff (Max) was very knowledgeable and easy to work with. His recommendations were pertinent and helped us easily choose the right product. The cost was more than competitive as he saved us funds where he could. The installers where awesome(Pavel and Sergei). Not only did they complete the task in 4 1/2 hours, they did so with great care to our furnishings. They completely cleaned up afterwards and left no mess, a very professional install team. The extra insulation from these windows was noticeable the next morning when the house was 3 Deg C warmer. My wife and I are totally pleased with these new windows and Windows Seal West (Calgary).
Professional service from the get go. Friendly, knowledgeable and patient with all my questions. The windows look amazing and are Alberta built. The casements are vinyl and removable if you have future painting projects in mind. The installation crew was quick, courteous and friendly. The price was the best of 3 quotes and the warranty is outstanding. Will hopefully be ordering doors within the next year and will not hesitate to use this company.
I owe a lot of rental properties in Calgary and keep ordering windows and doors from Window Seal West.Every year I can see improvement in quality of the product and service.I always get Antony (install manager) to get final measurements. He is very precise and detailed to make sure, that the whole project will go smooth and it all right upon completion.Highly recommend.
I had four windows replaced in a 50 year old condo as well as a piece of glass beside the front door. They were very professional each step. The measurement person Anthony instilled confidence with his knowledge and explained the entire process. Vadim and Yiruy did a great job and was able to explain and fix some glitches that come with an older home. The date was a little later than expected ( one month) but completely fair because of covid delivery issues. And the price was very good. I would use again and would recommend.
Excellent quality for the price. The team showed up and provided a courteous and expedient installation. They did six windows and two doors all in one day! I would highly recommend this company to anyone looking for high quality, Alberta made windows and doors.
It took 3 months for my windows to show up, which is the only downside. Two tradesmen showed up at 11:30 AM with my new windows. They installed 3 new windows and were gone at 13:45. All new trim and mouldings, nicely caulked and sealed on the outside. Not a speck of dirt was left behind. Took all the old windows with them, vacuumed indoors and out with the shop vac. Highly recommended, I am going to order 3 more.
We needed new windows for our older home. The old ones were drafty and leaking when it rained. We called Window Seal West and a gentleman came out. He explained how the windows are made and took all the measurements. They replaced all of our windows in one day. Including the big picture window. No more drafts or leaking. And they look so nice.
We had all our windows replaced and couldn't be happier with the job. The installers were efficient and professional and did an excellent job cleaning up. We would definitely recommend Window Seal West to anyone. .
We had a great experience with Window Seal West.Sergey, their salesperson, was great from the very start of our project: down to earth, very knowledgeable, polite and never pushy. He was very patient, as my wife and I were trying to figure out the type of windows we preferred for our house on Shawnessy to replace the old ones. He was very easy to get hold of when we had more questions or needed clarifications. The installing crew did an outstanding job, installing 11 new windows. They were top notch professionals who were friendly, prompt, and pleasant people to be around. The windows looks fabulous, the quality and workmanship are great and the price was very reasonable. Thanks to all the people who were involved in our project! Two thumbs up to you, guys. We would absolutely use you again.
WSW replaced our old windows with high quality windows with a reasonable price. After a year, the seal on one of the windows was broken and it started to fog. I called them and they quickly p pulled up my order, verified which window it was and put a work order for it. The window was replaced in less than a month. Thank you!
Vadim and Yuriy, in my eyes make this company what it is. They worked hard and were very honest letting us know tips and tricks on how to ensure we got the most out of our windows. Vadim was/is great with communication and building a connection with his client.Thanks guys.
This company is all Canadian and manufacturing in Calgary Alberta which is local. The window products are of excellent workmanship. The price is also right and no gouging! The installation and service is beyond excellent. I am very satisfied with new window and would highly recommend Window Seal West!
We had been looking to replace our windows for 5 years, but it was extremely difficult to find a good contractor in Golden because it's a small town in BC. We got a flyer for Window Seal West and they had people come out from Calgary within days of calling them. They brought an example of their windows, did a quote right away and by the end of the visit it was clear no one in town or any place in Calgary we talked to could match their price, and the quality was also better than anything we had seen. Once the windows were made they had them installed in two days and they look amazing! We are very satisfied and would recommend these guys to anyone looking for windows!
First off we had Max come by and do a estimate for our three front windows. What a fantastic guy he was. Not only was the estimate reasonable and fair, Max was so personable and friendly. He was prepared with showing us the quality we would be getting. He brought with him a sample of the window itself and colour samples as well. He explained everything about the windows from where their made to how they are made. He also kept in touch with us during the time that the windows were being made and to the date they would be ready for installation.The window installers were super friendly and efficient. These two gentlemen were from Moldova (unfortunately I don’t the the correct spelling of their names) and explained what all they were going to get done for us. They took time to fix up three of our other windows as well, which was amazing! They both took time out of their day to chat with our family about who they were, I loved that. Very friendly gentleman. The workmanship was great.I would absolutely recommend and have this company do windows for us again. All these gentlemen made our process super easy and comfortable. Great windows too!!!
Had a great experience with Window Seal West. Vlad came to our home, took measurements and gave us a very competitive quote. We were very fussy about details such as paint colour, custom wood jamb extensions, etc., but Vlad assured us that this would be no problem.On installation day, we were pleased to find that all of the windows arrived exactly as we had ordered. The installers, Vadim and Yuruly, were fast, professional and friendly. From the time they arrived until the time they drove away was less than 6 hours. In that time they installed 11 windows on 2 floors, completely cleaned up afterwards and even hauled away the old windows. Amazing!I would definitely recommend these guys for any of your window needs.
They all are specialists of window making and installation. They have great service, too. You may be full satisfaction with this company. Great financial plan. I has recommended to my friends. They all , my friends, are happy. Todsy I have a little problem, twisted Bug Mett. They fixed on the site immediately. What a great service and quality job.I really love it.
I received am excellent customer service and a good price from the sales representative Max. He was very professional , helpful and knowledgeable as well as the installers. They came on time, the installation was quick, and they left the areas clean. I am very happy with the product , I am glad I chose the right company to replace my windows and a patio door.Highly recommended !
I dealt with Vlad Nemchuk as my sales rep. I was a little overwhelmed by the vast selection of windows and doors but he explained everything and walked me through my selections. The installers were VERY fast, clean and the whole process was surprisingly painless. I would highly recommend Window Seal West if you're looking for windows or doors. My new windows look fantastic and change the whole look of my house inside and out. I live on a relatively busy street and have noticed a drastic reduction of street noise now. I'm LOVING it!!!
Very happy with every aspect of getting a new window. Everyone from the sales person, through to the installers was very friendly and knowledgeable. The window itself is excellent and exactly what we asked/were looking for.WSW was recommended by a co-worker and I understand why. Highly recommended, and the windows are made in Calgary to boot.
Orest and Andrei were extremely professional, they showed up exactly on time, were finished the project earlier than anticipated and cleaned everything. The end result was exactly what we wanted. Highly recommend!!
Wonderful experience with all the window replacements for the whole house. The people did a great job installing the windows, and cleaning up after. Very friendly employees and great value compared to other places we got quotes for. Thanks!
Adam went through the details of the contract and made revisions accordingly. Vadim and Yiruy were great and so professional, they cleaned up and respected my home every day during the installation. My windows look great and I am so impressed with the quality.
We've had 2 windows replaced by Window Seal West and had a great experience both times. Our last window replaced was completed by a kind gentleman, Orest. He was very professional and even went out of his way to help fix a seal on our front door free of charge. Full marks. Thx WSW.
I had three other estimates to replace both my front & back doors. After a Google search I reached out to Window Seal West as a forth estimate. I met Sergey who came out to my house to review the job and talked about their door construction. Then the next day Sergey sent me the estimate which I found to be a fair price for the job. I signed the contract for the install and never looked back. This is a very professional business with qualified people right from the start to job completion. Sergey came out to my house shortly after the installers left to review the job with me to make sure all was well and I was happy. What else can I say other then top notch and customer comes first. I would recommend this company in a heart beet for any door or window install. You won't be disappointed.
Several months ago we decided to replace windows in my house, the previous windows made our home look dated. We found Window Seal West through Homestars, researched this company, fully licensed, well organized and more important this is factory, they produce windows themself. Amazing quality product and waranty direct from factory.We replaced all our windows with this company. It was the best experience with contractors starting from the sales all the way until the job has been completed. The cost was very reasonable for a great quality window.Thank you Windows Seal West.
After meeting with salesman from Window Seal West, we got a clear understanding about the whole process and different options.I choose my products and the installation took place when the products were ready.Installers were on time, friendly and cleaned everything’s.I want to thank Window Seal West personally for the great work they have done with my project.Thank you
Its excellent reliability and excellent service, Adam is always precise on measurements and professional. He measured all my 33 windows successfully. After a couple weeks later Vadeem showed up with all his crew, which are very professional, fast and clean.I reccomend this company to all my friends and family.Thank You Again.. 😊
I use Window Seal West services from 2015.I ordered more than 200+ windows from them as well as 30+ doors in past five years. I have couple of projects every year.Customer service is great, and windows and doors quality is fantastic. I never had any problems with their products.Vlad project manager is very informative and helpful when i need to order something custom.I like that windows and doors made by Window Seal West are being build in Calgary. It usually takes from 2 to 3 weeks to have my order ready from manufacturing to pick up.I will highly recommend this company to others.
Great company and service. Replaced 5 windows and entry door. My custom order was completed from manufacturing to install in 3 weeks.Installers were polite and hard working people. Very happy with results and price.Vlad was very helpful and informative.Will recommend them to my friends and family.Thank you to Window Seal West team.
Excellent customer service. Professional. Very good prices. I strongly recommend you. Large selection of doors, windows and other products. Looking for stress free service? Call them today. Stop shopping around you won’t be able to found a better deal.. Support our local economy.
Booked a free consultation to replace our old patio door and bedroom window.Sales Person Vlad Nemchuk was helpful and professional. After 3 weeks later my order arrived and installers did a great job.They also changed rotten frame under my window without extra charge, and cleaned up after install.I will definately recommend them in future.Thank you for a great job and customer service.We really love our new windows. It's was peace of mind to work with windows seal west. Vlad Nemchuk was great salesman and installers did a great job. Would recommend! Thank
Booked a free consultation to replace our old patio door and bedroom window.Sales Person Vlad Nemchuk was helpful and professional. After 3 weeks later my order arrived and installers did a great job.They also changed rotten frame under my window without extra charge, and cleaned up after install.I will definately recommend them in future.Thank you for a great job and customer service.
I've got the best experience with Window Seal West. The salesman Vlad gave me best deal in compare with other companies I was talking to. Installers did their job fast and with good quality. So now I can enjoy my new windows. Well done guys! Highly recommended!
The installers were very clean and professional. They were in and out in one day. Cleaned up as they installed each window. They made sure that we were happy with everything before leaving. Their boss came by afterwards to make sure we were satisfied with everything. I highly recommend this company.
These guys did an amazing job! It was on time, no extra cost. The works were undertaken efficiently and to a high standard.Communication with an installation manager Anton K. and his team was brilliant throughout and we'll be using these guys for our next project too. We liked the full service offering and we were very happy with the job done! They are the best we have used in the past 15 years.Thanks guys!
Installation was fast and they cleaned up very nicely afterwards and very friendly. Windows are great quality and look beautiful very happy with them and vlad was extremely helpful in informing us on the energy efficientWindows and helping us make the right decision for our home.. extremily satisfied with customer service and the product I would highly recommend this company to anyone asking for beautiful windows and reasonable price range.
I'm really glad that's we choose Window Seal West. Sales man Vlad Nemchuk was great. He explained us all details. Installers did grate job, left no trash. We are really happy with the price and service. Defiantly would recommend!
Satisfied and happy! Done on promised schedule, Vlad was super friendly and the team did a great job! They sure know their stuff too great consultation and window installation process. Thanks guys! Will recommend you to anyone
the sales representative came to my house. Walked me through all the changes that they will do. Gave me a step by step break down of how the windows will look and open.I had asked for a few quotes and he came by far the most fair price for the quality provided.My father used him last summer and is very happy with the windows so I know what to expect.The windows will be installed at a later time but I wanted to communicate the exceptional professional service.Thanks for everything window seal west team.Regards,Dustin Myers, CA
We talked to Adam about changing our windows and a door in our home here in Killarney and everything was explained well and he showed samples of their product and the quality of materials they are using! Excited to have new windows and door soon! Great customer service Adam!
Had 5 windows and a patio door installed. Very nice finish on everything. We couldn't find a comparable quote to these guys on tripple pane casement windows. Very happy with the work. Definitely reccomend these guys. A+
Ordered a patio door and the installer was there on time extremely polite and installed in a timely manner leave no trace of ever being there. Vadim was great to work with and answered all of my questions. Love the door and would order and recommend again!
A replacement made a big change in my home. After the replacement, I clearly can feel a temperature change. I observed closely during cold days and recognized that the window and the door worked great. I expected the replacement would be done in 8 weeks but eventually finished in 9 weeks and 3 days after contract. The team of Orest and Igor was great. They were excellent, detailed and skillful technicians. Mostly talked with Orest and I realized he was a meticulous and precise guy to finish his job correctly. They did great job to minimize any dust and scratches on the floor inside and cleaning up garbage at the end. I definitely recommend products and technicians from Window Seal West.
Great company & products. They also manufacture them in Calgary. They supplied patio door & 1 entry door what i used for my project in my home reno . Very satisfied with their service and quality.Thank you Window Seal West
So very happy with this Calgary company. They locally manufacture their own windows and are superior quality. I had a big job and the installers Victor with his helper were amazing. I can't find one thing that I am unhappy with!
Window Seal West worked with me and made recommendations as to what were the best windows for my home. They also helped me take advantage of the government rebate program. The sales staff and installation team were so professional, clean and efficient. I would recommend Window Seal West to everyone as they truly treated me like family.
Had our basement windows done almost two and a half years ago. Was pretty happy with the quality and the staff that helped us was pretty good, Michael Tonia arrived on time for estimate and even though the project took a day or two longer than expected, we were pretty happy. It was a pretty big job digging and making our basement windows wall so we totally understand. Overall we’re pretty happy how it turned out.
There were several issues with the windows we had installed, that were probably due to an inexperienced install team. However Window Seal West really stands by their warranty and did everything they could to resolve the issues, including replacing one of the windows. It's clear that they value the opinions of their customers and they were responsive with dealing with the problems.
Firstly let me say that the installers are great, fast, nice, tried to stay out of the way while there were working. To be fair I am editing this review, The installers again went above and beyond. The other situations have been fixed as well with the pandemic I feel that it was way to critical. All and all good work all around
I made a complaint about the delay of the installation of my window and they were quick to resolve the issue. Installation was quick, he was very professional. He cleaned the install window for me, tidied very well, and even glued the seal that had torn off on an additional window. He showed me the issues of this additional window and gave me tips on how to get it closed properly. I've upgraded my 1 star to 4 stars because of his helpfulness and professionalism. While I wish i didnt have to go through those channels to get it done, I applaud their response.
after a couple of installation cancellation dates due to snow, 2 guys came to install our new front door & master bedroom window. Within about 3 hours, all was done & completely cleaned up. Instructions were walked through for opening & closing the window. I highly recommend this company for their professionalism & expertise.
We called in for a quote for two doors. A representative came to our house. He promised a quote by e-mail We did not receive one. 10 days later my husband called back and he said the system was down and he would send a quote immediately. A week later still no quote, My husband called and asked to speak to manager. We were told he’d call us back. As of yet, no response. This is highly unprofessional. I am disappointed in the service and managers inability to phone and talk with us.
Had one window installed in our kitchen. Had to wait 7 weeks to have the window made which I am told is standard.Installation day came but with a window that was made to small by about 4". Not happy at all. The installer secured the opening by putting in wrong size window and 2x4's in the mean time. Installer said he would have manager get in touch with us, to date have not heard from him.We waited another 3 weeks this time to have it installed with the right sized window.Product is nice, the installer did a good job in securing our window the first time and second time. Kudos goes to him. BUT no one from the company called to apologize that they messed up. Twice I had to call them to see if the window was ready for install. They had no problem taking the money once job was finished. Not impressed at all with their customer service.Update...one of the managers called to apologize so am changing from a 2 star to a 3 star. I still feel customer service is lacking.
Please note that is for the Calgary location. I gave two stars because the window was installed roughly around the time they originally predicted and I'm happy with the finished product. However, I found them difficult to deal with and was frustrated with the lack of communication.My sales contact Michael told me it would be a couple of months before installation was complete which was actually a little quicker than a couple of other companies I phoned. Once I agreed to go with them and paid the deposit it seemed I had to email Michael a few times to ensure we weren't forgotten about. We were finally provided a date for the work to begin but when the day came nobody showed up. When I called in the lady answering the phone said that it was "strange" that no one had started, but didn't offer any apology. That was disappointing as I had spent the previous days clearing out the room to prepare for the work to be started. I was given a new date for the work to start; one week later. That day arrived and work started. When the window was installed they told me they had forgotten the screen and would be by the next day with it. They didn't arrive the next day so I had to call in again and leave a message. A day later I was called and told that someone would be by at around 6:00 pm to install the screen. Six o'clock came and went and no screen and no call. Someone finally came by the house at 9:15 pm and put the screen in place.This company got a lot of good reviews which is one reason I picked them, but I got the feeling from them that our work wasn't really high on their priority list.
My sister had her house done by Window Seal West and she was very happy with the product and service which is why I chose to use them on one of my properties.My experience so far is not as great as hers sadly. The quoting process was quick and efficient, prices were reasonable and I decided to go forward with the work. I was told that my windows and doors would be in 5-6 weeks after I put down the deposit which I did on June 11th. Tomorrow will be 8 weeks and I still have no windows or doors, nor an estimate of when I will.I have contacted my sales person several times, whom throughout the quoting process was very responsive but now, ghostly quiet. I called into the office 3 times over the last two weeks and was told that they will check with production and call me back - I was told this 3 times and each time I received no call back. The last time I called I even mentioned that the previous person said they would call me back the next day and they never did - well, she didn't call me back the next day either.I can't comment first hand on their product yet but I can say that their service after they have your deposit is seriously lacking.Delays in production happen, it's the real world, issues come up... It's how you communicate and handle the issues that determine who you are, your integrity and reputation.Frustrated
The windows installed are great. We can already feel the difference in the amount of cold air drafting we don't get from these and we like how they look. The neighbours keep coming over to look at them. The office was good to work with and the installers worked efficiently. The sales person did an OK job to come down on price to be competitive with other suppliers.My complaint is that I asked for the windows to be designed so that the existing blinds would be able to fit. Originally I was told by the sales person that would require metal cladding to be used on the outside of the house to adjust for the variations in frame size, which I agreed to. When they came to measure the windows more accurately, I was told that they could fit the windows to the outside so the metal cladding would not be required and still make them so that the existing blinds could be reinstalled without alterations. Well, we have lovely new windows and now I have to spend thousands of dollars more to replace the blinds because only 2 of 12 blinds actually still fit. They can not simply be cut down because of the mechanisms for the blinds, which is why I wanted the windows to fit the blinds, and so we need to replace them.So, the warning is to not expect your old blinds to fit, no matter what they tell you. Be prepared to replace or refit your window coverings.
A failure from the first step. I had booked my first appointment for a window quote which got changed at the last minute the day before. The second appointment had me rushing home to make it on time having to deal with no one showing up! I get a call 2 hours past the appointment time from some guy saying they were running late. TOO LATE, if you can't make a simple appointment time especially the second time around something is wrong big time. I think this company spends more on advertising for windows than on actually doing a good job. If they can't get the window quote process right I can't imagine how poor the actualy quality of the service must be during the install. I will not be dealing with them ever again. My advice to anyone reading this is support businesses that value their potential clients time from the start. Disgusted by this experience.
EXTREMELY DISAPPOINTED! It's a long story but it had to be said so people know what I am dealing with them.I originally gave them 5 stars. I still stand by my comments about Ivan who is a nice guy and will not try to oversell what you need.That being said...from when the first installation crew came and butchered the whole installation. They did not use any shims to support or center the windows. They filled all the gaps with clear silicone up to 3/4". I had the installation manager come and look at the HORRIBLE installation.He agreed they need to be Fixed. The original installers said it would take a couple hours to install 4 windows and a patio door. I knew that was not going to be accurate. It ended up taking them 11hrs into the next day. I have lots of pictures of their shoddy workmanship but am posting pictures of the 'repairs' after they came back to fix the job.To their credit the repairs were much better when they were finished. The following week the COLD came. The patio door had at least 1 inch of ice all the way up the middle between the sliding panels and along the bottom and the right and left sides. The master and spare bedroom windows also had ice. The installation manager Anthony came back to see the ice. He said it was because of the room not having enough insulation. This may be somewhat true but the seals between the sliding panels were not sealing at all. He agreed that they will replace the patio door and master bedroom window with brand new ones. I wanted the spare bedroom replaced as well but he did not commit to it. He said it would be about a week to get the now patio door and window.That was February 10th. It is now March 25th and no work has been done. I messaged Anthony a couple times in the 5 weeks when he said they would be fixed. He said I will be contacted when they are ready. I finally called the office and they only have the master bedroom window there and nothing was ever processed for the patio door. They wanted to come install the one window this weekend but I declined as I didn't want numerous trips to repair AGAIN.I used SNAP financial for the financing of our repairs. Window Seal West received their money before they even started the work here. I paid $6000 for this work and am EXTREMELY disappointed with this experience woth WSW.The original installers damaged my newly painted cabinets and wore their boots in my house.None of the installers at any time ever wore masks or asked if I wanted them to.Here are some pics of the thick ice on my 1 week old brand new windows.VERY SAD WITH THIS EXPERIENCE.
If I could give a -5 star rating that's what this company would get. This is the WORST COMPANY I have EVER dealt with. The customer service is NON EXISTENT. Had windows installed in mid July after being told would be early July, which is no big deal only they said they were going to be here a certain day to install, so took day off work and NO SHOW didn't call or anything. I then called to find out what had happened and said it was rescheduled for 10 days from then. Finally got windows installed and couple wks later had a concern on the locking mech of the living rm window EXTREMELY hard to latch to the point they WILL BREAK if left like that and also top of windows do not crank in all the way can see light out through them. Long story short in the last 2 1/2 mths have called 5-6 times and still nothing. They can't seem to find out if it's Calgary or Edmonton's service area and it's always some one will call with a date and time in a couple of days which NO ONE EVER CALLS. I have even talked with there service guy "Serge" directly with the same results. I need to replace a patio door and a few other windows but this company will NOT BE GETTING MY BUSINESS OR ANYONE I CAN TELL MY STORY TO. IF you value customer service DO NOT GO WITH THIS COMPANY, you will just get the run around. Windows are to much of a investment to not have a company with quality customer service.
I got one of their flyers in the mail, 25% off windows for the summer. I decided to call, as I was planning on cutting two new egress windows into my basement. After several minutes on the phone with an unprofessional sales person, who was in the background trying to contact a "project manager", I was told that they were not interesting in selling just two windows. They said if I could give them dimensions of more windows then they could get me something. Business must be good if they can turn away customers. So... I guess my money is better spent elsewhere. Thanks anyway.
bad workmanship we had our living room replace 3 years ago after that it’s been inspect from building science then it failed a lot of stuff now we have to pay for new windows and get installed for a 3 year old window that they did
Waited over and hour for them to show up for an estimate.Never showed or called to rebook.No thank youUpdate: had the estimator (?) Call me to say that he had called me the week prior and tried to book an appointment for 8pm but I said it was to late. Which he never really did and I'm not sure what he was on aboutThen went on a long rant saying that the people who make the appointments booked far too many appointments in lethbridge and didnt have time to drive the hour to my house to make the appointment in time. Which would be fine had he or someone else called before hand to say something instead of me having to wait around for an hour thinking he was just late.Then asked me to take down my review. No thank you.